Reference

The Rules That Run Your Account

Everything that governs your coolspins account — from how we handle your data to how withdrawals are processed through PayPal, Venmo, or Play+ — is spelled out here in plain language.

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coolspins The Rules That Run Your Account
POLICY CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about your rights under our terms, a data request, or a dispute about account action taken under our policies, these are the channels to use. Our team handles policy-related contacts separately from general account help so your request reaches the right person faster.

Team online

Live Chat

Start a chat from your account dashboard for real-time policy questions. Agents can pull your account record and confirm any action taken under our terms.

Email Support

Send detailed policy inquiries or formal data requests to our support address listed in the Legal tab of your account settings. Written responses are provided for all formal requests.

Account Settings

The Legal tab inside your account settings holds current versions of all policy documents. You can submit a data-access or data-deletion request directly from that page.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Our security and data practices are built around the specific requirements of US state-regulated online gaming. Account credentials are protected by SSL encryption and two-factor authentication. We retain transactional records — including PayPal, Venmo, and Play+ activity — for the period required by applicable state law, after which data is deleted on the schedule described in our privacy policy.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences saved and to measure how account features are used. You can manage cookie choices from your browser settings at any time.

Data Retention

Account data is kept for the period state regulations require. Once that window closes, personal records are deleted according to the schedule in our privacy policy, which is accessible from your Legal tab.

Account Security

Two-factor authentication is available on every account. We strongly recommend enabling it from your security settings — it adds a one-time code step each time your account is accessed from a new device.

Data Request Process

You can request a copy of your account data or ask for deletion through the Legal tab in settings. Requests are reviewed within the timeframe required by applicable state law.

Common Questions About Your Rights and Our Policies

These are the questions we get most often about account rules, data rights, and how our legal terms work in practice. If something here doesn't cover your situation, use the Live Chat or email path listed in the contact section above.

Access depends entirely on your state's laws. Open the eligibility page in your account settings — it lists which states are currently supported. We do not accept accounts from states where online casino access is not authorized under local law.

We collect the information needed to verify your identity, process payments through PayPal, Venmo, or Play+, and comply with state regulations. Full details are in the privacy policy under your Legal tab.

Go to your account settings, open the Legal tab, and submit a data-access request from there. Written confirmation is sent to your registered email address, and we respond within the period required by applicable state law.

Yes. Submit a deletion request through the Legal tab in your account settings. Some data must be kept for the period state regulations require, but we'll confirm exactly what is retained and why when we respond to your request.

State regulators require us to confirm account ownership before funds are released. The verification step — typically a government-issued ID check — is a condition of operating in eligible states, not an optional process we add on top.

Account activity is paused in line with our terms. Your balance is held securely. Contact support via Live Chat or email to discuss your options, including how to withdraw funds through PayPal, Venmo, or Play+ before access is suspended.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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