Reference

What You Agree to When You Use coolspins

These terms set the rules for every account on coolspins — from how you fund your wallet with PayPal, Venmo, or Play+ to how withdrawals are processed and what happens if something goes wrong.

US-only account eligibilityPayPal, Venmo, Play+ coveredState-law access rules applyAccount wallet terms includedUpdated when rules change
coolspins What You Agree to When You Use coolspins
HOW WE HANDLE THIS

Account Security and Policy Practices

We handle account data and payment records according to our privacy policy, which sits alongside these terms. Here is how we manage the four areas that matter most to your account.

Data Retention Account records and transaction history are retained for the period required by applicable state law. You can request a copy of your data through the account settings page.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to improve the account flow. You can manage cookie preferences from the footer of any page.
Account Security Login is protected by two-step verification via SMS or email OTP. Any payment method change — including switching from PayPal to Play+ — triggers a fresh identity check.
Requesting Changes To update personal details covered by these terms — legal name, registered email, linked payment method — submit a request through live chat with a valid government-issued ID.
TERMS CONTACT

How to Reach Us About These Terms

Questions about a specific clause, a payment hold, or how these terms apply to your account? We keep three contact paths open. For anything urgent — a flagged transaction or an account access issue — live chat gets you to a real person without waiting for email. If you're in Charlotte or anywhere else in a supported state, the same channels apply.

Live Chat Open the chat icon from any page in your account dashboard. Available during standard operating hours for account and payment term questions.
Email Support Send detailed term queries to our support address. We respond to written policy questions and transaction disputes with a written record you can keep.
Account Help Center The help center covers common term questions — verification steps, PayPal hold policies, Play+ card eligibility — without needing to open a ticket.

Common Questions About Our Terms

These are the questions we see most often about how the terms apply to real account situations — payments, eligibility, disputes and access rights.

Yes. Access depends on the state you are in at the time you log in. Availability is determined by local law and applies only in eligible states, not across all US states.

If you relocate to a state where access is not permitted, your account will be restricted until eligibility is confirmed. Contact support through live chat to review your status.

Yes. Any deposit or withdrawal through PayPal, Venmo, or Play+ is governed by our payment policy within these terms, alongside those platforms' own user agreements.

Submit your dispute within 30 days of the charge date through email support or live chat. Include the transaction ID and the amount shown. Disputes submitted after 30 days are considered settled.

Yes. We retain records as required by applicable state law and honor data access requests. Submit your request through account settings or contact support directly via email.

We post the revision date at the bottom of this page every time we update the terms. If a change materially affects your account, we also send a notice to your registered email address.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.